| 000 -LEADER |
|---|
| fixed length control field |
00416nam a2200133Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
170221s9999 xx 000 0 und d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Mirjam Dobmeier |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Understanding and Managing Service Productivity – A Literature Review |
| 245 ## - TITLE STATEMENT |
|---|
| Statement of responsibility, etc |
Mirjam Dobmeier |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Date of publication, distribution, etc |
November 2016 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
5 : 4 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| General subdivision |
Business |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
http://www.jbm-online.net/index.php/jbm/article/view/150/111 |