| 000 -LEADER |
|---|
| fixed length control field |
00529nam a2200133Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
170221s9999 xx 000 0 und d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Hart O. Awa |
| 245 ## - TITLE STATEMENT |
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| Title |
Mobile phone service recovery: Its reflection on post-complaint behaviour, |
| 245 ## - TITLE STATEMENT |
|---|
| Statement of responsibility, etc |
Hart O. Awa, University of Port Harcourt; Ogwo E. Ogwo, Abia State University; Ojiabo Ukoha, University of Maryland. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc |
Journal of Management and Marketing Research |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Date of publication, distribution, etc |
2013 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| General subdivision |
Business |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
http://www.aabri.com/manuscripts/131727.pdf |