| 000 -LEADER |
|---|
| fixed length control field |
00510nam a2200145Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
170221s9999 xx 000 0 und d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Andrey S. Mikhaylov |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Customer Relationship Management in Public Transportation: A Comparative Analysis |
| 245 ## - TITLE STATEMENT |
|---|
| Statement of responsibility, etc |
Andrey S. Mikhaylov, Anna A. Mikhaylova |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc |
International Review of Management and Marketing |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Date of publication, distribution, etc |
2016 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
6 : 5S |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| General subdivision |
Marketing. |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
http://www.econjournals.com/index.php/irmm/issue/view/83 |