| 000 -LEADER |
|---|
| fixed length control field |
00560nam a2200193 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20140310183336.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
061004s19uu xx 00 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0006530699 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF 5415.5 |
| Item number |
.B639 1998 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Blanchard, Ken |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Raving fans! : |
| Remainder of title |
a revolutionary approach to customer service. / |
| Statement of responsibility, etc |
Ken Blanchard |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
London : |
| Name of publisher, distributor, etc |
Harper Collins Publishers, |
| Date of publication, distribution, etc |
1998. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
137 p. : |
| Dimensions |
19 cm. |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
|
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer service. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Bowles, Sheldon |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |
| Source of classification or shelving scheme |
|
| Call number prefix |
Foreign |