| 000 -LEADER |
|---|
| fixed length control field |
00558nam a22001697a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
PILC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20150112093437.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
130226t xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0091748445 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF 5415.5 |
| Item number |
.Se516 1991 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
MkSF 658.812 |
| Item number |
Se8 1990 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Sewell, Carl |
| 9 (RLIN) |
16533 |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
The golden rules of customer care : |
| Remainder of title |
how to turn that one-time buyer into a super-loyal lifelong customer / |
| Statement of responsibility, etc |
Carl Sewell and Paul Brown |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
London |
| Name of publisher, distributor, etc |
Century Business |
| Date of publication, distribution, etc |
1991. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
175 pages : |
| Dimensions |
23 cm. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |