From conflict to conciliation : how to defuse difficult situations /
William W. Purkey, John J. Schmidt, John M. Novak.
- Thousand Oaks, Calif : Corwin, c2010.
- xv, 166 p. : ill. ; 23 cm.
Includes bibliographical references (p. 157-160) and index.
9781412979863
2009044107
School management and organization School crisis management Conflict management