Front office skills : a practical approach /
Vivienne O'Shannessy.
- Singapore : Pearson Education South Asia, 2009.
- 370 p. : ill. ; 24 cm.
9789810696153
Hotel front desk personnel--Australia--Textbooks
2. Hospitality industry--Australia--Textbooks
3. Hospitality industry--Employees--Training of
TX 911.3.T73 / .Os26 2011