Batra, Promod.
Simple ways to make your customers happy /
Promod Batra, Vijay Batra.
- New Delhi : Think Inc., 2003
- 29 pages : illustrations ; 22 cm.
81-900019-8-1
Consumer satisfaction.
Customer services.--Customer relations -- Management.--Success in business.
MAIN HF 5415.5 / .B38 2003