Fitzsimmons, James A.
Service management : operations, strategy, information technology /
James A. Fitzsimmons, Mona J. Fitzsimmons.
- 4th Edition
- Canada : McGraw-Hill, 2004
- 587 pages : colored illustrations ; 25 cm.
Includes index.
0-07-121457-7
Service industries -- Managemet.
MAIN HD 9980.5 / .F58 2004 c.2