Southville International School and Colleges

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Integration of Kano's model and SERVQUAL for enhancing standard hotel customer satisfaction Ho, Li-Hsing; Peng, Tien-Fu; Feng, Shu-Yun; Yen, Tieh-Min - 2016 - Book title: Information technology management--Acession number C20746; pages 149-157

Subjects--Topical Terms:
IT MANAGEMENT