Business and professional communication : keys for workplace excellence /
Kelly M. Quintanilla, Shawn T. Wahl.
- Thousand Oaks, Calif. ; London : SAGE, 2011.
- 353 p. : ill. col. ; 25 cm.
Includes bibliographical references and index
This text not only discusses some of the greatest challenges students will face in today's modern workplace but it also provides students with communication strategies they can utilize to work toward a solution