Southville International School and Colleges

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Evenson, Renee.

Customer service training 101 : quick and easy techniques that get great results / Renee Evenson. - 2nd edition. - New York : American Management Association, 2011. - 230 pages : illustrations ; 23 cm.

Includes bibliographical referrences and index.

ISBN: 0814416419

Subjects--Topical Terms:
Customer services
Customer relations.
Employees.--Training of.

LC Class. No.: HF 5415.5 / .Ev89 2011