Southville International School and Colleges

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Buchanan, Richard W.

When customers think we dont' care./ Richard W. Buchanan. - 3rd ed. - Australia : McGraw Hill, 2008. - 366 p. : 21 cm.



ISBN: 978-00701-38636

Subjects--Topical Terms:
Customer relations.
Consumer satisfaction.
Customer services.

LC Class. No.: HF 5415.5 / .B83 2008