Southville International School and Colleges

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Johnston, Robert

Service operations management : improving service delivery / Robert Johnston - 2nd ed. - England : Prentice Hall, 2005. - 496 p. : col. ill. ; 25 cm.

Include index



ISBN: 0273683675

Subjects--Topical Terms:
Service industries--management.

LC Class. No.: HD 9980.5 / .J647 2005