Business communication essentials /
Courtland L. Bovee, John V. Thill.
- 2nd edition.
- Upper Saddle River, NJ : Pearson Prentice Hall, 2006.
- 461 pages : illustrations (chiefly color) ; 28 cm. + 1 CD
Includes bibliographical references and index.
Understanding business communication in today's workplace -- Communicating in teams and mastering listening and nonverbal communication skills -- Planning business messages -- Writing business messages -- Completing business messages -- Working with letters, memos, e-mail, and instant messages -- Writing routine messages -- Writing bad-news messages -- Writing persuasive messages -- Understanding and planning business reports and proposals -- Composing and completing business reports and proposals -- Preparing and giving oral business presentations -- Searching for employment and preparing employment messages -- Interviewing for employment and following up.
0131472453
2004018995
Business communication. Business writing. Business presentations.