Southville International School and Colleges

Normal view MARC view ISBD view

Ma, Zhenfeng..

Process and outcome interdependency in frontline service encounters / Zhenfeng Ma ... [et al.]. - c2011. - 75 : 3, page 83 - Journal of Marketing .



Subjects--Topical Terms:
Dyadic interdependency.
Frontline service encounters.
Interpersonal complementarily.