000 | 00418nam a2200133Ia 4500 | ||
---|---|---|---|
008 | 191111s9999 xx 000 0 und d | ||
020 | _a9781138221659 | ||
100 | _aOakland, John S. | ||
245 |
_cJohn S. Oakland.-- _aTotal quality management and operational excellence : _btext with cases / |
||
250 | _a4th ed | ||
260 |
_aUSA : _bRoutledge _c2014 |
||
300 | _axxiv, 530 pages. | ||
650 | _aTotal quality management | ||
999 |
_c362682 _d362682 |