| 000 | 00473nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 191111s9999 xx 000 0 und d | ||
| 020 | _a9781443884969 | ||
| 100 | _aAltinay, Levent. | ||
| 245 |
_cLevent Altinay.-- _aEnhancing customer experience in the service industry : _ba global perspective / |
||
| 260 |
_aEurope : _bCambridge scholars _c2016 |
||
| 300 | _avi, 277 pages. | ||
| 650 | _aCustomer services -- management | ||
| 650 | _aService industries -- customer service | ||
| 999 |
_c362600 _d362600 |
||