000 -LEADER |
fixed length control field |
00477nam a2200133Ia 4500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
200619s9999 xx 000 0 und d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0-09-174844-5 |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Sewell, Carl |
245 ## - TITLE STATEMENT |
Statement of responsibility, etc |
Carl Sewell, Paul B. Brown.-- |
Title |
The golden rules of customer care : |
Remainder of title |
How to turn that one-time buyer into a super loyal lifelong customer/ |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
New York: |
Name of publisher, distributor, etc |
Doubleday |
Date of publication, distribution, etc |
1990 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
175 pages |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer services |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer services -- Management. |