| 000 -LEADER |
|---|
| fixed length control field |
00473nam a2200133Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
191111s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781443884969 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Altinay, Levent. |
| 245 ## - TITLE STATEMENT |
|---|
| Statement of responsibility, etc |
Levent Altinay.-- |
| Title |
Enhancing customer experience in the service industry : |
| Remainder of title |
a global perspective / |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Europe : |
| Name of publisher, distributor, etc |
Cambridge scholars |
| Date of publication, distribution, etc |
2016 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
vi, 277 pages. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services -- management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Service industries -- customer service |