The key to great leadership : rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies /
Peter Burwash.
- Mumbai : Jaicot Pub., c1997.
- 145 p. ill. ; 22 cm.
8172246137 (pbk. : alk. paper)
95018225
Service industries--Management. Service industries--Customer services. Leadership.