Southville International School and Colleges

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Brown, Stanley A.

Strategic customer care : An evolutionary approch to increasing customer value and profitability / - Etobicoke, Ontario : John Wiley & Sons, Inc. Canada Limited, 1999. - 305 pages : 23 cm.

ISBN: 0471643424

Subjects--Topical Terms:
Relationship marketing
Customer relations

LC Class. No.: HF 5415.55 / .B76 1999

Dewey Class. No.: MkSF 658.812 / B815 1999