Effective crisis communication : moving from crisis to opportunity /
Ulmer, Robert R.; Sellnow, Timothy L.; Seeger, Matthew W.
- 2nd ed.
- Thousand Oaks, California : SAGE Publications, Inc. c2011.
- xvii, 239 p. : ill. ; 23 cm.
Rev. ed. of: Effective crisis communication : moving from crisis to opportunity / Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger. 2007.
Includes bibliographical references and index.
9781412980333 (cloth) 9781412980340 (pbk.)
2010033452
Crisis management. Emergency management. Communication in management. Communication in organizations.